New Customers:

After you make your purchase, we usually process and send out a 16-digit prepaid code to your email within 12 - 16 hours. First-time customers may take a longer time to go through this process due to verification checks. Log in to your account to see the status of your verification status and order information. 

1. Ensure the posting address, IP Address (VPN), and account settings are in line.
2. The user’s registration information (name etc.) must be in Nihongo with no other language characters.
3. The Google account must be registered to a Japan address.
4. The language of the account must be set to Japanese.
5. Common/general VPN services that have many users using the same Japan IP address can be tracked by Google and therefore denies the code from being redeemed.